Servers & Virtualization
The central brain of your network, the server environment is responsible for providing all of your businesses networked applications and services such as authentication, email, file services and web services. Maintaining server uptime is of the highest importance at Gibson IT Solutions and we pride ourselves in keeping the availability numbers up.
Our Managed Server & Virtualization solution allows us to manage your servers, both physical and virtual, to ensure your resources stay online and secure. We ensure your backups run on schedule, your updates are applied during a maintenance window, and monitor for hardware and software errors.
Get peace of mind knowing your company’s servers are managed and monitored at all times.
We monitor the uptime of your systems and services to ensure your applications are always available.
What We Manage
Our server team maintains the life-cycle and maintenance cycles of the servers to ensure the services you need are up and running when you need it:
- Drivers and Windows Updates
- Monitor Logs for errors and issues
- Monitor service availability
- Manage backups and security
- Monitor hardware related issues
- Maintain installed applications and services
Frequently Asked Questions
We can monitor servers a couple different ways. First, we can install a monitoring agent that can collect system logs and report errors from the hardware or operating systems. Second, we use a monitoring station in larger environments that can scan the systems on your network using their management functions to report on issues they are reporting.
The data we collect doesn’t contain user data and is always confidential. It contains information related to the performance and health of the systems and is an early warning system that something may come up.
In short, we call it redundancy. In order to maintain a state of fault tolerance or high availability, we might set up two systems to do the same job in a “cluster”. The cluster makes sure if one system were to fail or needed to be rebooted for an update, the other will continue performing while one is down.
In essence, we’re usually not concerned that the server itself never goes down but that the software it’s running never appears to go down. This is how we can perform maintenance and reboot systems without affecting our uptime.
Physically, yes. If you’re running on a virtualization platform such as VMware vSphere or Microsoft Hyper-V, you can install your services on multiple VMs as long as they are on two (or more) separate hosts. This would eliminate the concern of a single point of failure (SPoF) from the physical server failing as well as the virtual machine failing from a software error.
We would still expect to separate the roles that the servers play into different VMs/OSEs. An OSE is an Operating System Environment. We would keep them separate because we don’t want a role/service on a server to cause a crash and bring down several other roles. If the VMs are separate, a single application crash will only bring down that one application.
Maintenance Windows are predetermined or on-the-fly scheduled timeframes in which we allow the server to actually go down for maintenance. Typically, this is done after hours or on weekends when business is slow or closed. However, 24 hour businesses may require more attention to make sure the maintenance doesn’t take down the services provided.
Emergency Maintenance Windows are typically related to an incident in which an unexpected issue, such as a hardware failure or virus, were to disrupt service. This can also trigger a Disaster Recovery plan to execute. The objective is to make disruptive changes in order to return the service to normalcy. Not all Emergency Maintenance Windows are caused by a disaster, some may just be a change that can’t wait for the regularly scheduled window.
Monthly pricing is based on the priority of the system.
- Standard Monitoring & 24 hour response time:
- $150/physical; $100/VM
- Premium Monitoring & 12 hour response time:
- $250/physical; $175/VM
- Mission-critical Monitoring & 4 hour response:
- $450/physical; $325/VM
- 24 hour dedicated server management:
- $1250/physical; $1000/VM